A mother whose two-year-old son Ezra was accidentally locked in a storeroom at daycare says the traumatising event has left him unable to sleep.

Meryl, whose son attended Little Zak’s Academy in Austral, western Sydney, shared her ordeal with Ben Fordham on 2GB radio on Wednesday.

Ezra was locked in a storeroom for 12-13 minutes on January 6 before he was discovered by a parent who had come to pick up their child, and let out.

‘He’s struggling a little bit,’ she said.

‘He says he doesn’t want to be in dark spaces and he says he’s scared. He wakes up in the middle of the night and he struggles to go back to sleep.

‘He wets himself all through the night, all his clothes are soaked.’

Meryl described breaking down in tears when she saw CCTV of the incident.

‘It was (an accident). Apparently, the educator had walked into the storeroom and she didn’t close the door behind her,’ she said.

An educator at Little Zak’s Academy in Austral, NSW, (pictured) accidentally locked a child in one of the storerooms in January 6 in an incident that has left him unable to sleep

‘She exited the storeroom and didn’t look around for any children and just closed the door.’

Meryl said a man, the father of another child, could be seen on video pointing to the storeroom and he is the one who opened the door, letting Ezra out.

There’s no sound on the video but I saw him pointing so I think he must have been crying,’ she said.

‘My son just walked out. It just shattered me.

‘No-one even comforted him when he walked out. Nobody even hugged him or consoled him, he was just standing there.’

The mother said she brought the incident to the attention of the NSW Department of Education in February but had received no response.

In a statement released by Zak’s Academy, the organisation apologised for the incident and said it issued formal warnings to staff involved.

‘We are deeply sorry about what happened at our Austral centre… when a two-year-old child was accidentally left in a children’s play and equipment storeroom for almost 13 minutes,’ it said.

The daycare said several children had followed a staff member into the room but were told to leave.

The two-year-old’s mother Meryl has said her son is struggling after the ordeal (stock image)

The statement said the educator did not realise Ezra remained inside when the door closed.

‘We immediately contacted the child’s family, told them what happened, and apologised. We understand how frightening this must have been for both the child and the parents,’ the statement continued.

The daycare said it reported the incident to the Early Childhood Education & Care Directorate of NSW and is fully cooperating with their investigation.

‘We’ve taken comprehensive action, including formal warnings for the staff involved, mandatory retraining for all educators, updated supervision policies, new safety checks when exiting storerooms, and additional signage reminders,’ it said.

‘What happened to this child and his parents should never have happened. We’re truly sorry that it did.’

A spokesperson for the NSW Early Childhood Education and Care regulatory authority told Daily Mail Australia it has looked into the incident.

‘The regulatory authority investigated the matter immediately and took action, including visiting the service,’ they said.

‘We have completed our investigation of the incident and continue to work with the service to ensure improvements in their child-safe practices.’